Proof of Claim Submission Help

Sometimes we receive the following complaints from creditors who are submitting a Proof of Claim through our web site:

• It does not show that it was submitted.
• It would not go through.

While we cannot ensure that our web site will work with all the various browsers, platforms, firewalls, and such, we can confirm that it does work well and reliably for the vast majority of creditors, and it is the method through which we receive most Proofs of Claim.

If you’re having difficulty submitting a Proof of Claim on our web site, below are some helpful hints that often resolve most issues:

• If you enter email address correctly, you will get an email receipt. This email receipt may end up in your spam or junk folder.
• If a required field on the form is missing, the form won’t allow submission, and it provides feedback on that. Enter all required fields as indicated and submit again.
• At the bottom, a captcha test needs to be passed to prevent spam. Sometimes it may be difficult to pass the captcha test; in that case it may help to reload the form page and try again.
• If you are submitting a PDF attachment which is larger in file size than the Proof of Claim form allows, you can try compressing it on the Adobe Web Site. If you do this, please check to make sure the document is still readable after compressing it before you submit it.

If you’re still having difficulties after addressing the above items, then please contact us.

Note that while the web site form is the best and fastest way to submit a Proof of Claim, we also accept Proof of Claim submissions via email and U.S. Mail.